Refund policy
Returns & Store Credit
We hope you love your MERêve piece. If for any reason it isn't quite right, we gladly accept eligible returns for store credit within 10 days of delivery.
Eligibility
To be eligible for a return, your item must be:
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Unworn and unused
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In its original condition with all tags attached
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Returned in its original packaging
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Accompanied by your order confirmation or proof of purchase
To begin a return, please email merevedesign@gmail.com within 10 days of receiving your order.
Once your return request is approved, we'll provide detailed instructions for sending your item back. Returns sent without prior authorization cannot be accepted.
Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Store Credit
Once your return has been received and inspected, a MERêve Store Credit will be issued for the purchase price of the returned item.
Store credit:
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Never expires.
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May be used toward any future purchase on shopmereve.com.
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Is issued once returned merchandise has passed inspection.
We do not offer refunds to the original form of payment.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at merevedesign@gmail.com so we can make it right.
Exchanges
We are happy to offer exchanges for a different size or available style, subject to inventory.
To request an exchange, please contact merevedesign@gmail.com within 10 days of receiving your order. Once your original item has been received and approved, your exchange will be processed. If your requested item is no longer available, you may choose another available item or receive store credit.
Customers are responsible for return shipping costs on exchanges unless the item arrived damaged, defective, or incorrect.
Final Sale
The following items are final sale and cannot be returned:
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Sale or discounted merchandise
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Gift cards
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Items marked Final Sale
If you have any questions about your return, we're always happy to help. Please contact us at merevedesign@gmail.com.